Friday, September 6, 2019

Auer Steel
865 Xenium Lane
Minneapolis, MN 55441

7:30 a.m. - 8:00 a.m. Registration
8:00 a.m. - 3:30 p.m.Program
(Lunch, Breaks, and Handouts Included.)

$199.00 for MHCA Members
$299.00 for non-MHCA Members (Join MHCA and save $100.00 per person!)
BONUS: Send a Technician and Your Service Manager Attends for Just $99.00!

Space is limited to 40 attendees.Register today !

This program will cover the following topics:

Sequence of Operation.Understanding the operation process will help in troubleshooting a gas furnace in a timely manner. Too often, technicians are ordering multiple parts to repair a gas furnace when they don’t have to.

Common Furnace Problems. Some issues are cause by customers and some result from poor installations.No matter which, they result in a poorly operating furnace. We will cover these issues and find out why it is important to have and follow a maintenance checklist to help avoid or creating additional issues.

Diagnosing and Trouble-Shooting Gas Furnaces.Verifying stack pressures and pressure switch operations. Calculating the efficiency of a gas furnace. Addressing troubleshooting skills will reduces call-backs, reduce diagnostic time, and increase customer satisfaction!

Intangibles.Offering options and value. Staying positive. When to talk and when to keep quiet. The language of sales.Attitudes, influences, action plans, and fun!Be prepared to Tell Me Sumtin’ Good!

About the Instructors/Location:
Originally from Louisiana, Charles Morales holds an Associate of Applied Science Degree in HVAC-R from Elaine P. Nunez Community College. Mr. Morales and his family relocated to Texas in 2005 where he continues to teach HVAC-R. He is a member of ACCA, RSES and a past member of the HVAC Trade Council. With fourteen years of experience as a successful HVAC-R business owner and 22 years of teaching, he knows that quality education helps technicians develop and be successful in the field.